What Edition of LockDown Browser Should We Install?
IMPORTANT: If your institution provides computers to your students, but they do not have administrator rights to those computers (the ability to download and install software), then you should not...
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"Flash is not working" message when reviewing videos
If you see the below error when trying to review videos, you need to enable the Adobe Flash Player to access your Learning Management System domain. For Google Chrome:1) You need to go to Settings and...
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"There is a problem with the LockDown Browser settings for this exam"
The above error typically occurs because of one of the following:1) The course is a copy, and the instructor did not open the LDB Dashboard once before students began taking exams.2) The course is not...
View ArticleRespondus 4.0 System Requirements
Operating SystemWindows 10, 8, 7. Windows RT is not supported. Memory32 MB RAM minimum Hard Disk Space10 MB of free hard disk space for program files Monitor1024x768 or 1280x720 minimum resolution...
View ArticleWhat Edition of LockDown Browser Should We Install?
IMPORTANT: If your institution provides computers to your students, but they do not have administrator rights to those computers (the ability to download and install software), then you should not...
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"Not Authorized"
If you see the above error after clicking on the "Launch LockDown Browser" button, it's probably because you waited too long to give your browser permission to open the LockDown Browser application....
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Instructure Canvas - White screen (or crash) occurs when logging in to Canvas
When a student logs in to Canvas they are taken directly to the "Dashboard" where all their courses are listed. If the student experiences a crash of LockDown Browser (or a white screen) at this point,...
View ArticleWhite screen (or crash) occurs when logging in
If your students experience a white screen or crash when logging to your LMS via LockDown Browser, it is possible your LMS homepage contains large image files. LockDown Browser does not cache images...
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Canvas - Course (OK), Exam (Unknown)
The above error indicates the the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz"...
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Instructure Canvas - White screen (or crash) occurs when logging in to Canvas
When a student logs in to Canvas they are taken directly to the "Dashboard" where all their courses are listed. If the student experiences a crash of LockDown Browser (or a white screen) at this point...
View ArticleWhite screen (or crash) occurs when logging in
If you experience a white screen or crash when logging in to your school's Learning Management System (LMS) via LockDown Browser, it is possible your LMS homepage contains large image files. It's also...
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"Flash is not working" message when reviewing videos
If you see the below error when trying to review videos, you need to enable the Adobe Flash Player to access your Learning Management System domain. For Google Chrome:1) You need to go to Settings and...
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I am not receiving emails from Respondus Support
The first time you submit a ticket to Respondus Technical Support, you should receive an email from us which contains login credentials to the Respondus Support helpdesk. Example:...
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The resolution of this image is too high to display
LockDown Browser does not cache images (like a standard browser does) and overly large images can result in problems with LockDown Browser loading the page. When such an image is detected, LockDown...
View ArticleUpdate Check Failed: Error Code a4
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available". For LockDown...
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How to update LockDown Browser
For Windows users, start Respondus LockDown Browser, select the “i” button from the toolbar, and then click “Check for Newer Version”. The version will be displayed and you will be able to download a...
View ArticleReceiving error: "The Bluetooth VDP Source Webcam must be uninstalled...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in...
View ArticleError codes: -21, -101, -105, -106 , -111, -118 and similar 0-199 codes.
The error codes typically indicate a problem with the network, not with LockDown Browser. They will often be accompanied by a message that says _"Failed to load page. Please check network connection."_...
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How can I change my webcam?
If you have an external USB webcam that you desire to use, rather than the built in webcam on your computer, you can change the camera during the webcam check via the "change my webcam" link. You can...
View ArticleI don't see my image during the exam
Respondus Monitor is the webcam component of LockDown Browser. For exams that require Monitor, if you are being successfully recorded, in the upper right of your screen you'll see the camera icon and...
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