A message appears indicating: There is a problem with the setting...
When an individual student reports the warning message There is a problem with the setting for this exam. Please notify your instructor that they need to access the LockDown browser dashboard to fix...
View ArticleThe "Begin Exam" button is unresponsive on my Mac
If you’re using the Mac version of LockDown Browser and the “Begin Exam” button seems to do nothing (or it takes you back to a previous step), you will need to exit LockDown Browser and reboot your...
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LockDown Browser Dashboard will not load in Canvas
If you are an institution that uses Canvas, and the LockDown Browser Dashboard will load for some courses, but not others, it may be caused by one of the following:* there is an unacceptable symbol in...
View ArticleHow to update LockDown Browser
For Windows users, start Respondus LockDown Browser, select the “i” button from the toolbar, and then click “Check for Newer Version”. The version will be displayed and you will be able to download a...
View ArticleError codes: -21, -105, -106 , -115, -118
These error codes typically indicate a problem with your network, not with LockDown Browser. They will often be accompanied by a message that says "Failed to load page. Please check network...
View Article"No servers found for the institution that support auto launching"
This error can occur for "auto-launch" environments (D2L, Schoology) when any of the following are true: 1) Your Respondus server profile is hidden. You'll want to ensure that your server profile is...
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Error: Moodle server token database not set up correctly
This error is often caused by retrieving some tokens into the block database using an incorrect Respondus Server Profile. If so, then the clear tokens button in the settings must be used, or the block...
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D2L - Why the LockDown Browser Dashboard is Not Loading for One Course
If the LockDown Browser Dashboard is successfully loading for many courses, but failing for one, the following are possible causes: 1. There may be an empty or corrupted value in the default...
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Schoology - Our institution is Not Found in the LockDown Browser iPad...
Schoology sites will not be able to find their institution when using the LockDown Browser iPad app search functionality. This is because the iPad app should not be used to log in directly to...
View ArticleBlackboard - The LockDown Browser Dashboard Doesn't Load for One Course
Symptom: For one course, loading the Dashboard produces a STOP sign error with the text: "Unexpected Error. Please contact the system administrator". If the Dashboard loads successfully for all courses...
View Article“Unable to fetch server information from both primary and secondary mirror...
This error occurs when either your computer or network is blocking access to our servers. As a result, LockDown Browser cannot access and then load your institution's LMS. The main server is hosted on...
View ArticleSchoology: "LockDown Browser was launched with an invalid custom launch...
This error is typically caused by using an ampersand (&) in the quiz title. This bug has been reported to Schoology and may be fixed in a future release of the Schoology LMS. Removing the ampersand...
View ArticleUsing the iPad Edition of LockDown Browser with Managed Devices.
Version 3.2 and newer of the LockDown Browser iPad App supports Autonomous Single App Mode (ASAM) for institutions that use Mobile Device Management (MDM). Using the LockDown Browser iPad App in...
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Accessing the LockDown Browser Dashboard results in "This tool can only...
This error typically occurs if your instructor role does not have a check mark under the "Instructor" column in your Brightspace IMS configuration. 1. Login as an administrator to the Brightspace...
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Missing Scrollbar on Mac
Mac Trackpad users may experience the scrollbar not appearing during an exam. To resolve the problem, on your Mac go to System Preferences > General. Change "Show scroll bars" to "Always" as shown...
View Article"Start Quiz" Button is Missing
If the "Start Quiz" button is missing (both in a normal browser and LockDown Browser) in Canvas, it's due to a Canvas bug with the start date for the course. The default start date for the course...
View ArticleRespondus 4.0 System Requirements
Operating SystemWindows 10, 8, 7, Vista. Windows RT is not supported. Memory32 MB RAM minimum Hard Disk Space10 MB of free hard disk space for program files Monitor1024x768 or 1280x720 minimum...
View ArticleDoes Respondus 4.0 support question types unique to the specific LMS?
The Respondus 4.0 Import Questions supports the import of the question types common to the majority of the supported learning management systems along with IMS QTI including multiple choice,...
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"Only teachers are allowed to access this content" when attempting...
If the instructor permissions are not specified correctly in D2L Brightspace, the following error can occur when attempting view a student submitted spread sheet. Please ensure that all instructor...
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Mac: Webcam not detected at exam start
If your webcam works fine during the pre-exam webcam check, but at exam start you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. The...
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