Not all my quizzes are showing up in the LockDown Browser Dashboard
For sites using D2L Brightspace, when one or more quizzes do not show in the LockDown Browser Dashboard, it is typically due to a "null" or an empty value in the D2L "Message" field. This field permits...
View ArticleNo audio is coming from my microphone
If your microphone is not working correctly during a LockDown Browser session, the following steps may help resolve the problem: 1. First, reboot your computer. Once restarted, close down all...
View ArticleFont size is too small during LockDown Browser exam
To adjust the font size, click on the "i" icon in the LockDown Browser toolbar. This will open a new window where you can adjust the "zoom level" for your test. Zoom magnifies the entire page,...
View ArticleMy cursor jumps to the top of the page when typing an answer for an essay...
This "scrolling to the top" issue is a known problem that began with OSX 10.10. It's caused by an Apple bug, but is now fixed in OSX 10.11.3. We encourage you to upgrade to OSX 10.11.3 to resolve this...
View ArticleErrors appear next to the quiz name in the LockDown Browser Dashboard with...
Under D2L Brightspace, "Fix it" errors can occur for quizzes if you have the LockDown Browser Dashboard external tool widget installed and configured, but then opt to toggle the LockDown Browser...
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Accents For Languages
For security reasons, various modifier key combinations with the "ALT" key are blocked during a LockDown Browser-required exam. The best option is to switch to the localized keyboard layout from "US"...
View Article“You must close the following program before starting the browser.” Why does...
Many types of applications are blocked from running at the same time as Respondus LockDown Browser. These include screen capture, messaging, screen-sharing, network monitors, and several other types of...
View ArticleWhere are the LockDown Browser and Respondus Monitor settings in D2L...
The location of the LockDown Browser and Respondus Monitor settings in D2L Brightspace will depend on how your institution has set things up. If the recommended integration method is used, an...
View Article“Unable to fetch server information from both primary and secondary mirror...
This error occurs when either your computer or network is blocking access to our servers. As a result, LockDown Browser cannot access and then load your institution's LMS. The main server is hosted on...
View ArticleWhen starting LockDown Browser, I receive a message instructing me to...
ASUS Virtual Camera is known to cause technical problems during exams that utilize Respondus Monitor (the webcam feature of LockDown Browser). As a result, students with the ASUS software installed...
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D2L Brightspace - Why the LockDown Browser Dashboard is Not Opening for One...
If the LockDown Browser Dashboard is successfully loading for many courses, but failing for one, the following are possible causes: 1. There may be an empty or corrupted value in the default...
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LockDown Browser Dashboard will not open
If the LockDown Browser Dashboard will open for some courses, but not others, it may be caused by one of the following:* there is an unacceptable symbol in the course title.* there is an unacceptable...
View ArticleThe "Begin Exam" button is unresponsive on my Mac
If you’re using the Mac version of LockDown Browser and the “Begin Exam” button seems to do nothing (or it takes you back to a previous step), please upgrade LockDown Browser to version 1.0.8.05 and...
View ArticleA student's test auto-submitted before they had finished it. Why?
Some learning management systems have a quiz setting that causes this behavior. In Blackboard, the setting is called "Forced Completion". In D2L Brightspace, the setting is called "Auto-Submit...
View Article"No servers found for the institution that support auto launching"
This error can occur for "auto-launch" environments (D2L, Schoology) when any of the following are true: 1) Your Respondus server profile is hidden. You'll want to ensure that your server profile is...
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Missing Scrollbar on Mac
Mac Trackpad users may experience the scrollbar not appearing during an exam. To resolve the problem, on your Mac go to System Preferences > General. Change "Show scroll bars" to "Always" as shown...
View ArticleDoes Respondus 4.0 support question types unique to the specific LMS?
The Respondus 4.0 Import Questions supports the import of the question types common to the majority of the supported learning management systems along with IMS QTI including multiple choice,...
View ArticleBlackboard - The LockDown Browser Dashboard Doesn't open for One Course
Symptom: For one course, loading the Dashboard produces a STOP sign error with the text: "Unexpected Error. Please contact the system administrator". If the Dashboard loads successfully for all courses...
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Schoology - Our institution is Not Found in the LockDown Browser iPad...
Schoology sites will not be able to find their institution when using the LockDown Browser iPad app search functionality. This is because the iPad app should not be used to log in directly to...
View Article"Start Quiz" Button is Missing
If the "Start Quiz" button is missing (both in a normal browser and LockDown Browser) in Canvas, it's due to a Canvas bug with the start date for the course. The default start date for the course...
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