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"There is a problem with the LockDown Browser settings for this exam"
The above error typically occurs because of one of the following:1) The course is a copy, and the instructor did not open the LDB Dashboard once before students began taking exams.2) The course is not...
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Canvas - Course (OK), Exam (Unknown)
The above error indicates the the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the "Take Quiz"...
View ArticleWhite screen (or crash) occurs when logging in
If you experience a white screen or crash when logging in to your school's Learning Management System (LMS) via LockDown Browser, it is possible your LMS homepage contains large image files. It's also...
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"Flash is not working" message when reviewing videos
If you see the below error when trying to review videos, you need to enable the Adobe Flash Player to access your Learning Management System domain. For Google Chrome:1) You need to go to Settings and...
View Article"Error sending exam start notification, unable to continue with exam."
"Error sending exam start notification, unable to continue with exam." This error will occur when the exam requires Respondus Monitor, but the computer and/or network is not able to communicate with...
View ArticleAre all advanced settings available with the LockDown Browser Chromebook app?
No. Not all advanced settings available via the LockDown Browser Dashboard are currently available in our Chromebook app. Examples would be the calculator, "early exit" (allowing students to leave an...
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"Feature Transfer Error" during install of LockDown Browser
If you encounter the above error when attempting to download and/or install LockDown Browser, then it's likely Windows Defender interfering. To work around the problem, open Windows Defender on your...
View ArticleCanvas: "Fix it" results in "Request to fix the exam settings...
An embedded page at smc-service-cloud.respondus2.com says: Request to fix the exam settings failed. Please contact the system administrator. The above error can occur if you have locked your course...
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Siri detected as running on Mac
If either of the above messages is received when starting LockDown Browser for Mac, it indicates that Siri has been detected as running on the computer. As Siri is not permitted to run during a...
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No Playable Sources Found
If you encounter the above error when attempting to view student videos via the Google Chrome browser, please follow these steps to set the necessary Flash permissions. Step 1: In Google Chrome, open...
View ArticleTinyMCE Editor and LockDown Browser
There is a known incompatibility between the TinyMCE editor in Moodle, and LockDown Browser version 2.0.3. This incompatibility is with the version of Chromium Enhanced Framework (CEF) that LockDown...
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OS X 10.14.1 (Mojave) and Camera Permissions
If you have upgraded to OS X 10.14.1 and are using LockDown Browser for the first time, you will likely need to manually grant LockDown Browser permission to access your camera and microphone.To do...
View ArticleChromebook - Logon Credentials Being Remembered
If you have Chromebooks being used by multiple students, and student logon credentials are being remembered by LockDown Browser (even after shutting down the app and restarting the Chromebook), it may...
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Canvas - 1001:One or more parameter missing
If you are receiving the above error when either opening the LockDown Browser Dashboard LTI tool, or running the integration test for your Respondus Server profile, you should first check to see if the...
View ArticleInstitution name not showing up in search field in LockDown Browser for...
If your institution's name is not showing up when searching for it in LockDown Browser for Chromebook, you should check to see if your Respondus server profile is hidden.1) Log in to the Respondus...
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Mac: "Connecting to media server, please wait..."
When starting your Respondus Monitor exam on your Mac computer, you might encounter a problem connecting to the Respondus Media Server. A variation of this same problem might produce an error that...
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How does the optional setting in Respondus Monitor work?
With Respondus Monitor, exams can be set up to allow students a choice of taking tests with a webcam and LockDown Browser, or in a proctored environment with LockDown Browser. Here's how it works. *...
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Spinning Wheel During Webcam Check
If you encounter the above "spinning wheel" (and blanked out frame where your webcam image should be), the first thing to check is whether you've enabled the correct privacy settings for your camera....
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Err_Cert_Date_Invalid (-201)
If you receive an error while using LockDown Browser for Mac that is similar to the one shown above, it is because you are using an older version of Mac OS X, with an expired certificate.The only way...
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Using Mac VoiceOver with LockDown Browser
The VoiceOver accessibility feature works with the Mac version of LockDown Browser. However, there are some differences in the way that VoiceOver functionality is accessed in each learning management...
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