I receive a warning: The browser cant be used in virtual machine ...
To maintain the academic integrity of an exam, students are not permitted to run LockDown Browser Student Edition when a virtual machine is detected on the system.
View ArticleReceiving error: "The Bluetooth VDP Source Webcam must be uninsta...
VDP Source has been known to cause performance issues during exams requiring Respondus Monitor (the webcam feature of LockDown Browser.) As a result, it is necessary to first remove the software in...
View ArticleUpdate Check Failed: Error Code a4
This LockDown Browser-Mac error is similar to the LockDown Browser-Windows error discussed in the knowledgebase article, "Update server connection is blocked or not available". For LockDown...
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How can I change my webcam?
If you have an external USB webcam that you desire to use, rather than the built in webcam on your computer, you can change the camera during the webcam check via the "change my webcam" link. You can...
View ArticleWill installing Respondus LockDown Browser change the existing se...
Respondus LockDown Browser for Mac uses the same system components and settings that make up Safari. It does not modify an existing copy of the browser, but rather, installs a separate program that...
View ArticleCan an iPad be used to take a LockDown Browser exam? (instruction...
The iPad Edition of "LockDown Browser" available from iTunes enables a student to use an iPad to take exams that require LockDown Browser. However, your instructor must first select a setting that...
View ArticleI cannot click on "allow" or "remember" during my webcam...
If the below troubleshooting steps are not successful, using an external USB webcam is recommended. For Windows users:1) Delete the Adobe Flash cache:a) For Windows 7 and 10 users, you can locate the...
View ArticleWhen I start LockDown Browser a warning message states “You must ...
Many types of applications are blocked from running at the same time as Respondus LockDown Browser. These include screen capture, messaging, screen-sharing, network monitors, and several other types of...
View ArticleWhen starting LockDown Browser, I receive a message instructing m...
ASUS Virtual Camera is known to cause technical problems during exams that utilize Respondus Monitor (the webcam feature of LockDown Browser). As a result, students with the ASUS software installed...
View ArticleNo audio is coming from my microphone
If your microphone is not working correctly during a LockDown Browser session, the following steps may help resolve the problem: 1. Close down all applications that may use a microphone such as Skype,...
View ArticleFont size is too small during LockDown Browser exam
To adjust the font size, click on the "i" icon in the LockDown Browser toolbar. This will open a new window where you can adjust the "zoom level" for your test. Zoom magnifies the entire page,...
View ArticleI don't see my image during LDB-Monitor exam
If you are being successfully recorded, in the upper right of your screen you'll see the camera icon and text which says "recording." You will not see your image. We don't display the video when you...
View ArticleAccents for languages during LockDown Browser-required exam
For security reasons, various modifier key combinations with the "ALT" key are blocked during a LockDown Browser-required exam. The best option is to switch to the localized keyboard layout from "US"...
View ArticleErrors appear next to the quiz name in the LockDown Browser Dashb...
Under D2L, "Fix it" errors can occur for quizzes if you have the LockDown Browser Dashboard external tool installed and configured, but then opt to toggle the LDB requirement on/off via the native quiz...
View ArticleWhere are the LockDown Browser and Respondus Monitor settings in ...
Q: Where are the LockDown Browser and Respondus Monitor settings in Brightspace? A: The location of the LockDown Browser and Respondus Monitor settings in Brightspace will depend on how your...
View ArticleNot all my quizzes are showing up in the LockDown Browser Dashboa...
For sites using D2L, when one or more quizzes do not show in the LockDown Browser Dashboard, it is typically due to a "null" or an empty value in the D2L "Message" field. This field permits you to have...
View ArticleLDB-Mac receives “The browser doesn’t meet the minimum requiremen...
If you log in to your school's Learning Management System (Blackboard, Canvas, D2L, etc) and see a message "The browser doesn’t meet the minimum requirements," it's telling you that the version of the...
View ArticleUsing multiple language keyboards with LockDown Browser
You can use a variety of language keyboards within a LockDown Browser exam. This can be achieved by using "Advanced Key Settings" to set up key combinations that will allow you to switch between...
View ArticleA student's test auto-submitted before they had finished it. Why?
Some learning management systems have a quiz setting that causes this behavior. In Blackboard, the setting is called "Forced Completion". In D2L, the setting is called "Auto-Submit Attempt." Other...
View ArticleMy cursor jumps to the top of the page when typing an answer for ...
This "scrolling to the top" issue is a known problem that began with OSX 10.10/Safari. The problem also occurs with OSX 10.11 (El Capitan). We hope Apple will address the problem and fix it in a...
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