Respondus Official Support Hours
Respondus Support is available via a ticket-based system from 5 am to 6 pm U.S. Pacific Time (8am to 9pm U.S. Eastern Time) Monday to Friday, excluding U.S. holidays. Weekend support has more limited...
View ArticleRespondus LockDown Browser Keyboard Shortcuts
The following is a list of Respondus LockDown Browser keyboard shortcuts for Windows and macOS that may assist students with disabilities. Although many of the below shortcuts work within standard web...
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Installing LockDown Browser on Mac returns digital signature error
If you encounter the above error when attempting to install LockDown Browser on a Mac, please review this article: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/89 The...
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Accents For Languages
LockDown Browser provides a symbol palate that permits students to enter a variety of symbols into their quiz answers. To access this feature, use the "Insert Symbol" icon in the LockDown Browser...
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Chromebook - Cannot move past the D2L Brightspace "start quiz" page
If you are trying to use LockDown Browser for Chromebook with your D2L Brightspace exam, you'll first need to allow pop-ups for your D2L environment in the Chrome Browser.If you do not do this, you...
View ArticleSubdomain Support for Instructure Canvas
If you use Instructure Canvas as your LMS, LockDown Browser now supports the use of multiple LMS domains. Many institutions use a "vanity URL" for students to access their system.For this to work, your...
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Mac - How to Setup Keyboard Language Switching for LockDown Browser
How to Setup Keyboard Language Switching on MacOS 1) Go to System Preferences (Click the Apple logo in the top-left). 2) Go to “Language & Region” and select "Keyboard Preferences.” 3) Click...
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Windows - How to Setup Keyboard Language Switching for LockDown Browser
How to Setup Keyboard Language Switching on Windows 10 1) Press the start button and type "Edit Language and Keyboard Options." 2) Open the settings and click "Add a language." 3) Type the needed...
View ArticleCan a Chromebook be used with LockDown Browser? (K-12)
A “beta” release of a new Chromebook extension for LockDown Browser is currently available for exams delivered in Canvas (Classic and New Quizzes) and Blackboard Learn (Original view). This solution...
View ArticleExam title states a webcam must be used, but the exam settings don't indicate...
This error indicates there is either a problem with the exam's title, the exam's settings, or possibly with the navigational route the student is taking to the exam.* The instructor should open the...
View ArticleIs LockDown Browser tested with each update of Windows?
Yes LockDown Browser is part of the Windows Compatibility Program at Microsoft. Each pre-release of Windows is tested with LockDown Browser by Microsoft allowing Respondus to address any issues found...
View Article"Video connection timed out"
If you encounter the "Video connection timed out" error, please do the following: 1) Try clicking the "try again" button on that same page. This may permit the connection to be established. It's only...
View ArticleCan a Chromebook be used with LockDown Browser and Respondus Monitor?
A “beta” release of a new Chromebook extension for LockDown Browser is currently available for exams delivered in the Instructure Canvas LMS. Both "Classic" and "New" quizzes are supported in Canvas....
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Using Mac Voice Control with LockDown Browser
How to enable Voice Control: Click on the Apple button in the top left and select “System Preferences”. Go to “Accessibility” > “Voice Control” and click on the box next to “Enable Voice Control.”...
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Using Voice-to-Text with LockDown Browser
Respondus LockDown Browser works with these programs that include voice-to-text functionality: Mac Voice Control Windows Speech Recognition Mac Voice Control: How to enable Voice Control: Click on...
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Using Mac VoiceOver with LockDown Browser
The VoiceOver accessibility feature works with the Mac version of LockDown Browser. However, there are some differences in the way that VoiceOver functionality is accessed in each learning management...
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Err_Cert_Date_Invalid (-201)
If you receive an error while using LockDown Browser for Mac that is similar to the one shown above, it is because you are using an older version of Mac OS X, with an expired certificate.The only way...
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Spinning Wheel During Webcam Check
If you encounter the above "spinning wheel" (and blanked out frame where your webcam image should be), the first thing to check is whether you've enabled the correct privacy settings for your camera....
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How does the optional setting in Respondus Monitor work?
With Respondus Monitor, exams can be set up to allow students a choice of taking tests with a webcam and LockDown Browser, or in a proctored environment with LockDown Browser. Here's how it works. *...
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Mac: "Connecting to media server, please wait..."
When starting your Respondus Monitor exam on your Mac computer, you might encounter a problem connecting to the Respondus Media Server. A variation of this same problem might produce an error that...
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